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Effective Date: 20.12.2024
At CHÉYO Skincare (Pvt) Ltd, customer satisfaction is our priority. We ensure our products are
delivered in excellent condition and as per your order. However, if you encounter any issues such
as receiving a damaged product or an incorrect item, we are here to assist. Please read our
Return and Refund Policy below.
We accept returns under the following conditions only:
• Damaged Products: If the product is damaged during transit, you may request a return.
• Incorrect Orders: If the product received is different from what you ordered, we will replace or
refund the item.
Eligibility for Returns:
• The return request must be initiated within 7 days of receiving the product.
• The product must be unused, unopened, and in its original packaging.
• Proof of purchase (order confirmation or receipt) and photographic evidence of the damage or
incorrect product must be provided.
Non-Returnable Items:
• Products that have been opened, used, or tampered with.
• Items purchased on sale or through special promotions, unless defective.
Refunds will be processed under the following conditions:
• A refund is issued only for damaged products or incorrect items that cannot be replaced.
• If eligible, refunds will be made to the original payment method within 10–15 business days after
the returned product is received and inspected.Important Notes:
• Shipping fees are non-refundable unless the error is on our part.
• For cash-on-delivery (COD) orders, refunds will be issued through bank transfer upon providing
necessary account details.
To initiate a return or refund, follow these steps:
1. Contact us within 7 days of delivery at [email protected] or +94 71 387 3684.
2. Provide the order number, proof of purchase, and photographic evidence of the issue.
3. Our team will review your request and provide further instructions for returning the product if
eligible.
Shipping for Returns:
• Customers are responsible for return shipping costs unless the issue is due to a mistake on our
part (e.g., incorrect or damaged product).
• Ensure the returned product is securely packaged to avoid further damage during transit.
For assistance or inquiries regarding returns and refunds, please reach out to:
CHÉYO Skincare (Pvt) Ltd
5/7/B Nimalka Gardens, Panadura
Email: [email protected]
Phone: +94 71 387 3684
Thank you for choosing CHÉYO Skincare. We are committed to delivering high-quality products
and ensuring your satisfaction!
